FAQs

Delivery

Where do you deliver?
We deliver to the UK, Ireland and most of Europe, the US, Canada, Australia, New Zealand, and many other countries across Latin America, Asia, the Middle East and Africa. If your country appears at checkout, we can deliver to you.

How much is delivery?
Standard delivery is £5 to the UK, Europe, the US, Australia and New Zealand, and £14.99 to most other countries. The exact cost is always shown at checkout before you pay.

When will my order ship?
Orders are processed within 1 business day. Orders placed after noon, at weekends or on holidays start processing the next business day. You'll get an email with a tracking link as soon as your order ships.

Will I have to pay customs charges?
Import VAT, duties or fees may apply to some orders, depending on your country. Where possible these are calculated and shown at checkout before you pay. If they aren't collected at checkout, they may be due on delivery. See our Shipping Policy for details.

Sizing

How do your sizes fit?
Most of our clothing uses Asian sizing, which usually runs 1–2 sizes smaller than UK sizing. Check the measurements on each product page and size up if you're between sizes. Boots are listed in EU sizes, with approximate UK sizes on the product page.

Returns & refunds

Can I return something?
Yes. You can cancel your order within 14 days of receiving it. Please email us before sending anything back. Items must be unworn and unused, with tags and original packaging. Unless an item is faulty, you pay the return postage.

When will I get my refund?
Once we've received and checked your return, we'll refund you to your original payment method. For eligible cancellations we refund the item price and the standard delivery charge.

My item is faulty, damaged or wrong. What should I do?
Email us as soon as it arrives with your order number and a photo, and we'll put it right. See our Refund Policy for full details.

Orders & payment

Can I change or cancel my order?
Email us as soon as possible. We can usually make changes before your order ships, but not once it's on its way.

How can I pay?
You can pay by card, Apple Pay, Google Pay or Shop Pay at checkout. You don't need an account to order.

Still got a question?

Email us at FROSTIE.WinterWear@gmail.com and we'll get back to you.